Overview

At Cannibal Corpse US Store, customer satisfaction is our priority. We want you to shop with confidence, knowing that we are here to help if you experience any issues with your order. This Refund & Returns Policy explains the conditions under which returns, exchanges, refunds, and cancellations are accepted for purchases made through cannibalcorpse-us.store.

By placing an order on our website, you agree to the terms outlined in this policy.

Return Eligibility

If you are not completely satisfied with your purchase, you may request a return if the following conditions are met:

• The return request is submitted within 30 days of receiving your order.
• The item is unused, unworn, and unwashed.
• The product remains in its original condition.
• Original tags and packaging are included.
• Proof of purchase or your order confirmation is provided.

Items that do not meet these requirements may not qualify for a return or refund.

Non-Returnable Items

For hygiene, safety, and quality reasons, certain items cannot be returned unless they arrive damaged or defective.

These may include:

• Gift cards
• Final sale or clearance items
• Personalized or custom-made products
• Items showing signs of wear, washing, or alteration
• Products returned without original packaging

Please review product descriptions carefully before placing your order.

Damaged, Defective, or Incorrect Items

We carefully inspect every order before shipment. However, if you receive:

• A damaged product
• A defective item
• The wrong item
• An item with a manufacturing defect

Please contact our customer support team within 7 days of delivery.

To help us resolve your issue quickly, please provide:

• Your order number
• A description of the issue
• Clear photos showing the problem

Once reviewed, we will arrange a replacement, exchange, or refund where appropriate.

Refund Process

After we receive and inspect your returned item, we will notify you of the status of your refund.

If your refund is approved:

• Your refund will be issued to the original payment method.
• Processing times vary depending on your payment provider.
• Most refunds appear within 5–10 business days after approval.

Original shipping charges are generally non-refundable unless the return is due to our error or a defective product.

Exchanges

If you would like a different size or wish to replace a defective item, we are happy to assist whenever possible.

Exchanges are subject to product availability.

If your requested item is unavailable, we may offer:

• A refund
• Store credit (where applicable)
• An alternative replacement product

Order Cancellation

If you need to cancel your order, please contact us as soon as possible.

Orders may only be canceled before they enter processing or shipment.

Once an order has been processed or shipped, it can no longer be canceled and must follow our standard return procedure.

Return Shipping

Customers are generally responsible for return shipping costs unless:

• We shipped the wrong item.
• The product arrived damaged.
• The item has a verified manufacturing defect.

We recommend using a trackable shipping service when returning products, as we cannot guarantee receipt of returned packages without tracking.

Late or Missing Refunds

If you have not received your refund after the expected processing time:

• Check your bank account again.
• Contact your credit card company.
• Contact your payment provider.
• Speak with your bank regarding pending transactions.

If you have completed these steps and still have not received your refund, please contact our customer support team for assistance.

Refused or Undeliverable Orders

Orders returned due to:

• Incorrect shipping addresses
• Multiple failed delivery attempts
• Refused deliveries

may be eligible for a refund after the package is returned to our warehouse.

Shipping fees and any applicable return shipping costs may be deducted from the refund amount.

Promotional Items

If your purchase included free promotional items or discounts, the value of those promotions may be adjusted if your return causes your order to no longer qualify for the offer.

Return Instructions

Before sending any item back, please contact our customer support team to receive return instructions.

Unauthorized returns may experience delays or may not qualify for a refund.

Please do not return products without contacting us first.

Contact Us

If you have any questions regarding returns, refunds, exchanges, or cancellations, our customer support team is here to help.

Email: support@cannibalcorpse-us.store

We aim to respond to all inquiries within 24–48 business hours.

Policy Updates

Cannibal Corpse US Store reserves the right to update or modify this Refund & Returns Policy at any time. Any changes will be posted on this page with a revised effective date.

We encourage customers to review this policy periodically before making a purchase.

Thank you for shopping with Cannibal Corpse US Store. We appreciate your trust and remain committed to providing premium-quality merchandise and excellent customer service.